Customer Information: Gather evening and daytime phone numbers, as well as an email address, if the shipping and billing addresses are different.This is particularly important with high value orders.Contact information should always include a toll-free phone number (digits, no letters) and an email address.
Avoid this by confirming your descriptors monthly, making test purchases with various credit cards, and reviewing the descriptions online and on your statement.
Protecting cardholder data The following best practices are drawn from the Payment Card Industry Data Security Standard, also known as “PCI”. Chargebacks occur when a customer disputes a charge on a card.
The customer contacts his/her card issuer and initiates the process through your payment processor.
This should include keeping records of all phone calls.
If you are setting a transaction with an authorization more than 7 days old, you must reauthorize the transaction.